Diamond Resorts is a timeshare company headquartered in Las Vegas, Nevada. The company owns a network of 379 vacation destinations in 35 countries around the world and sells vacation ownership points.
On June 29, 2016, Apollo Global Management made a successful offer to purchase Diamond Resorts International.
On December 23, 2016 Arizona Attorney General Mark Brnovich announced a settlement of $800,000 with Diamond Resorts. As part of the settlement, customers who bought their timeshares under false pretenses could relinquish them.
Michael Flaskey was named chief executive officer of the company in March 2017.
On January 18, 2018, the company underwent a brand refresh, updating its logo and officially dropping International from its name to be known as Diamond Resorts.
Video Diamond Resorts
Acquisitions
In October 2015 DRI bought out Gold Key Resorts for $167.5 million. This acquisition added five vacation ownership resorts in Virginia Beach, Virginia, and one in the Outer Banks, North Carolina.
Diamond Resorts acquired Intrawest Resort Club Group in November 2015, adding nine resorts and 22,000 members. After the acquisition, Diamond Resorts re-branded the Intrawest Resort Club Group as Embarc Resorts. Diamond Resorts acquired Amber Vacation Club in March 2018 and will assume operations at Amber's managed resorts.
Maps Diamond Resorts
Philanthropy
Diamond Resorts launched the Diamond Resorts Invitational in 2013 to benefit Florida Hospital for Children. Through the golf tournament, the company has raised a total of more than $3.1 million to the children's hospital.
In October 2015, Diamond Resorts pledged to match all new donations made to the Diamond Resorts International Foundation, a recognized 501(c)(3) organization, in 2017 up to $1 million to support Hurricane Irma relief efforts.
Undercover Boss
The founder, Stephen J. Cloobeck, was featured in the season premiere of Undercover Boss Season 4 on January 15, 2012. He was the first Chairman and CEO to go undercover a second time on November 30, 2012.
Properties
United States
International
Criticism and controversy
Sales Tactics
Diamond Resorts is notable for high-pressure sales tactics used to close sales and generate fees for consumers. Club members are charged yearly maintenance fees (including management fees), which are set by Diamond Resorts and which the FTC warns are likely to rise every year. Diamond Resorts's official 2014 SEC filing states that club members do not have the right to terminate membership, except in certain areas where consumers are protected by state law. Jeff Weir, a Diamond timeshare owner and journalist covering the timeshare industry, told the New York Times: "In my experience, Diamond is much more ambitious, aggressive and downright nasty in their sales presentations compared to Marriott and Westin. Diamond just has an amazing reputation of being tough on people."
David F. Palmer, Diamond's chief executive, sees its sales methods in a very different light. In an interview, Mr. Palmer described how Diamond tries to bring fun to its customer interactions, both before an initial sale and once a member buys in. "The industry didn't quite realize that you have to engage and create intimacy and pervasiveness with somebody that you don't really know," he said. "Our lifetime subscription model creates a series of systems where you can track that engagement and make sure you are constantly providing a series of experiences that exceed their expectations over many, many years."
Settlement with State of Arizona over Allegations of Consumer Fraud
On December 23, 2016 Arizona Attorney General Mark Brnovich announced a settlement of $800,000 with Diamond Resorts over accusations that Diamond Resorts had violated the Arizona Consumer Fraud Act. Of the settlement funds, $650,00 were used for customer restitution. Under the settlement, customers who had purchased timeshares in Arizona between January 1, 2011 and July 23, 2017 could be released from their timeshare, provided they gave a detailed description of deceptive statements or false promises made by Diamond Resorts employees during the sale.
The Attorney General's website states that alleged misrepresentations were related to:
- The amounts maintenance fees could increase annually (in some cases up to 25% each year);
- Consumers' ability to resell timeshares to the public;
- The existence of Diamond buy-back programs;
- Consumers' ability to rent out their timeshares for a profit; and
- Discounts on other travel needs.
Customer Reception
Of the 54 customer reviews posted on the BBB.org website, 1 is positive, 1 is neutral and 52 are negative.
Similar programs
- Bluegreen Corporation
- Disney Vacation Club
- Hilton Grand Vacations Company
- Marriott Vacation Club International
- Westgate Resorts
- WorldMark by Wyndham
- Wyndham Vacation Resorts Asia-Pacific
See also
- Diamond Resorts Invitational
- Time-share
- Mystic Dunes Golf Club
References
External links
- Diamond Resorts International
- Diamond Resorts Members
Source of article : Wikipedia
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